1. Use of Website
This website and its contents are provided for informational and commercial purposes only. You may access and use the site for your personal, non-commercial use in compliance with these Terms.
You agree not to:
Use the site for unlawful, abusive, or fraudulent activities
Attempt to interfere with site functionality or security
Copy, reproduce, or exploit any part of the website without prior written consent
Use automated systems (bots, scrapers) to extract data from the site
We reserve the right to restrict or terminate your access to the website at our discretion, without notice, for violating any part of these Terms.
2. Eligibility
You must be at least 18 years old to use this site and place orders. By using this site, you confirm that you are legally able to enter into a binding contract under applicable law.
3. Product Disclaimer
All content on this website—including product information, blog articles, videos, and testimonials—is intended for educational and informational purposes only. It is not a substitute for veterinary advice. Always consult your veterinarian before introducing new supplements into your pet’s routine, especially if they have known health conditions or are on medication.
Statements made on this site have not been evaluated by the U.S. Food and Drug Administration (FDA). Our products are not intended to diagnose, treat, cure, or prevent any disease.
4. Orders, Pricing, and Payment
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our sole discretion, including due to pricing errors, stock issues, or suspected fraudulent activity.
Prices listed on the site are in USD and do not include taxes or shipping fees unless otherwise stated. We reserve the right to adjust prices at any time.
All payments are processed securely through third-party providers. We do not store your credit card information. By placing an order, you authorize us to charge your selected payment method for the full order amount.
5. Shipping & Delivery
We aim to process and ship orders promptly. Delivery timeframes are estimates and may vary due to carrier delays, weather, holidays, or unforeseen events.
Pawbiotix is not liable for delays or delivery issues caused by third-party shipping services. Once a package is marked as “Delivered,” responsibility for the item transfers to the customer.
6. Returns & Refunds
We offer a 60-day satisfaction guarantee. If you're not satisfied with your purchase, contact our customer support within 60 days of your order date to request a refund. You may be asked to return the product (even if opened), at your expense, unless the product was damaged or incorrect upon arrival.
Please refer to our full Return & Refund Policy for detailed information.
7. Intellectual Property Rights
All website content—including but not limited to text, logos, product names, designs, graphics, images, videos, code, and software—is the intellectual property of Pawbiotix or its licensors and is protected by copyright, trademark, and intellectual property laws.
You may not reproduce, distribute, modify, or use our content for commercial purposes without express written permission.
8. Testimonials & User Submissions
Any testimonials or reviews submitted by customers reflect individual experiences and results. We do not guarantee that others will experience the same results. By submitting content, you grant Pawbiotix the right to use your submission for marketing and promotional purposes, unless you explicitly request otherwise.
9. Limitation of Liability
To the fullest extent permitted by law, Pawbiotix and its affiliates, employees, or partners shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of this website or our products.
This includes, but is not limited to, damages from:
Product misuse
Delays in shipping or delivery
Technical site issues
Third-party services
Inaccurate or outdated information
Use of the website and our products is at your own risk.
10. Privacy Policy
Your use of this site is also governed by our Privacy Policy, which outlines how we collect, store, and use your personal information. By using the site, you consent to the data practices described in that policy.