1. Satisfaction Guarantee
We offer a 60-day satisfaction guarantee from the date of purchase. If for any reason you are not fully satisfied with your Pawbiotix purchase, you may request a refund or exchange within this period. Our goal is to make sure you feel confident and happy with your order.
2. Eligibility for Returns
To be eligible for a return or refund:
The request must be made within 60 days from the original purchase date.
The product should be in its original packaging.
If the product is opened, it should have been used as directed and not damaged.
Proof of purchase (order number or receipt) must be provided.
3. How to Request a Return
To initiate a return, please contact our customer support team at:
Email: [email protected]
Phone: [Insert Phone Number]
Include your order number, reason for return, and any other relevant details. Our team will guide you through the return process promptly.
4. Return Shipping
Customers are responsible for the cost of return shipping unless the product arrived damaged, defective, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Refund Processing
Once we receive and inspect the returned product, we will notify you by email regarding the approval or rejection of your refund. If approved, your refund will be processed using the original payment method within 7-10 business days.
Please note:
Shipping and handling fees are non-refundable.
Refunds may take additional time to reflect on your credit card or bank statement depending on your financial institution.
6. Exchanges
If you wish to exchange a product for a different size or variant, please contact our customer service. We will assist you in processing the exchange and advise on any additional costs or refund differences.
7. Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable unless defective or damaged upon arrival:
Opened supplements or consumables
Gift cards or promotional products
Any item marked as “final sale”
8. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please notify us within 7 days of receiving the product. Provide photos and order details to help us resolve the issue quickly. We will arrange for a replacement or refund at no additional cost to you.
9. Cancellation Policy
Orders can only be canceled before they are shipped. If you wish to cancel, please contact us immediately after placing your order. Once shipped, you will need to follow the return process if you want to return the product.